Industry Spotlight

Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

Learn how Jeremy Hyde Top CX Leader and Senior Director of Customer Service at Sun Country Airlines bends time and space to foster a winning culture of accountability and practical steps to apply these strategies in your own contact center operations.

Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

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Jeremy Hyde is recognized as one of the top CX leaders for optimizing contact center operations. This short clip highlights one of his many outstanding accomplishments as Senior Director of Customer Service.

A few more of Jeremy's secrets for CX success:

Continuing a culture of accountability
Giving agents and managers real-time data access
Delivering meaningful coaching interactions
Reinvesting 1000s of reclaimed hours
Sharing his story of growing form the bottom 20% CSAT provider to tops in the industry

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