Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

Jeremy Hyde is recognized as one of the top CX leaders for optimizing contact center operations. This short clip highlights one of his many outstanding accomplishments as Senior Director of Customer Service.

A few more of Jeremy's secrets for CX success:

• Continuing a culture of accountability
• Giving agents and managers real-time data access
• Delivering meaningful coaching interactions
• Reinvesting 1000s of reclaimed hours
• Sharing his story of growing form the bottom 20% CSAT provider to tops in the industry

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