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Type
Article
Industry
Insurance
Audience
Insurance
AmplifAI & Retail Client Success Story
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How Global BPO Consistently Delivers Exceptional Customer Service for 190+ Brands
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Chewy Uses Everyday AI to Improve Efficiency & Coaching Processes
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AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
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BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
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Team Leader

Customer Success Stories

AmplifAI & Retail Client Success Story
Read Now
How Global BPO Consistently Delivers Exceptional Customer Service for 190+ Brands
Read Now
Chewy Uses Everyday AI to Improve Efficiency & Coaching Processes
Read Now
AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
Read Now
BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
Read Now

Blogs

Takeaways | A Day in the Life of an AI-Enabled Team Leader
Average Handle Time: Strategies for Optimizing AHT in Your Call Center
First Call Resolution: Best Practices for FCR Improvement
Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
The Pros & Cons of Real-Time Agent Assist in Contact Centers
­AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
7 Cost-Savings Benefits of Good Coaching for Contact Centers
Call Center Coaching Feedback: Everything You Need to Know
12 Resources for Contact Center Leaders to Build Smarter Teams
5 Tips to Improve Contact Center Efficiency in a Recession
4 Tactics for Building a Culture of Improvement in Your Contact Center Team
Turn the lucky few into the lucky many
Next Level Sales Powered by Microlearning
Micro-Learning with Macro Results
Empowering Skill-Building & Performance with a DIY-Learning Culture
6 Ways To Prepare Call Center Employees For Difficult Calls
Call Center Coaching: 5 Steps to Effectiveness
5 Trends Changing the Future of Contact Center Performance Management & Training
5 Ways Leaders Can Model High-CX Behaviors
How We Make Your People Profoundly Better
3 Ways to Drive Effortless Employee Learning Experiences
Data Visualization and Engagement: Do Metrics Motivate?
AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices
How Technology & Customer Experience Have Changed the Employee Learning Landscape
Coaching as Critical Reinforcement to Self-Directed Learning
ICMI Features AmplifAI's: What Do Millennial's Want?
What Do Millennials Want?
Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
AI Could Liberate 50% of Managers' Time
How To Motivate Millennials