AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award
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The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

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Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

Coaching

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

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Coaching

Why Is It So Hard To Get People To Change Behaviors?

Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!

Industry News

6 Ways To Prepare Call Center Employees For Difficult Calls

6 Ways To Prepare Call Center Employees For Difficult Calls: Develop Protocols, Train Employees, Discourage Holding, Allow Compensation, Hold Meetings, Consistent Praise

Press & Events

AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Coaching

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

Learning & Development

“Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building

Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do! This is what you need to give them...

Press & Events

Announcing Our Newest Partner, Zendesk!

We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!

Press & Events

AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI

A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our seed funding announcement

Press & Events

Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth

Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better!

Press & Events

Dallas-area startup lands $4M to bolster growth as it leverages AI

Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal!

Press & Events

AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory

We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory

Press & Events

AmplifAI + Arise share Case Study at the Remote Working Summit

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.

Press & Events

One Night in New Orleans - Customer Response Summit

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

Industry News

5 Trends Changing the Future of Contact Center Performance Management & Training

Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

Learning & Development

Workforce Optimization: A Systems Thinking Activity

With all this WFO, why aren't we perfect?I sum it up by saying that Workforce Optimization (WFO) is about...

Press & Events

Top Takeaways from CRS 2018

The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!

Coaching

5 Ways Leaders Can Model High-CX Behaviors

ICMI Featured Contributor Article. To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!).

Company News

How We Make Your People Profoundly Better

Discover how we consistently make your people profoundly better!

Press & Events

The Call Center Coach interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

Press & Events

ICMI Expo Orlando was a blast!

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!

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