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Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

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Coaching

The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

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Company, Press & Events

One Night in New Orleans - Customer Response Summit

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

Industry News

5 Trends Changing the Future of Contact Center Performance Management & Training

Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

Learning & Development

Workforce Optimization: A Systems Thinking Activity

With all this WFO, why aren't we perfect?I sum it up by saying that Workforce Optimization (WFO) is about...

Company, Press & Events

Top Takeaways from CRS 2018

The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!

Coaching

5 Ways Leaders Can Model High-CX Behaviors

ICMI Featured Contributor Article. To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!).

Company, Press & Events

QATC's Annual Conference • September 17 - 19 • Nashville, TN

Join AmplifAI's Melissa Pollock in Nashville at QATC's Annual Conference where she will be speaking and delivering a session on Coaching Trust Destructors!

Company News

How We Make Your People Profoundly Better

Discover how we consistently make your people profoundly better!

Company, Press & Events

The Call Center Coach interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

Company, Press & Events

ICMI Expo Orlando was a blast!

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!

Company, Press & Events

CRMXchange Interviews AmplifAI at ICMI Expo

At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.

Learning & Development

3 Ways to Drive Effortless Employee Learning Experiences

ICMI Featured Contributor article. Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources?

Company, Press & Events

NEXT Award Winner

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!

Learning & Development

Data Visualization and Engagement: Do Metrics Motivate?

ICMI Featured Contributor Article. Everyone likes access to data about their performance! But does that drive engagement and effort?

Company, Press & Events

Join AmplifAI at SOCAP's AI In The Contact Center • April 27, 2018 • Englewood, CO

Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more at SOCAP's AI In The Contact Center.

Company, Press & Events

Join AmplifAI at the Emerging Technologies Summit • April 18-19, 2018 • Dallas, TX

The University of Texas at Dallas presents its first annual Emerging Technologies Summit. This year, UTD is bringing together innovators, thought leaders, business executives, and regulators to explore how FinTech, Blockchain technologies, and Artificial Intelligence are set to reshape the business and governmental landscape, and even impact our everyday lives.

Company, Press & Events

AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.

Coaching

Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices

ICMI Featured Contributor article. One of the greatest ways we build trust with employees is through review and discussion of their work performance. It's hard to be direct and courageous when it comes to discussing peoples' work behaviors though, and there are several ways we can fail at it miserably!

Learning & Development

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Contact centers have worked hard to keep up with the pace of change in infrastructure, platforms, processes, and consumer demands - and frontline service representatives have been working hard too, but it's a daunting endeavor for even the most motivated of people!

Learning & Development

Coaching as Critical Reinforcement to Self-Directed Learning

The potential for modifying behavior and affecting performance and engagement through coaching is most significant and successful when it is relevant to, and therefore reinforces, formal and informal learning.

Company, Press & Events

AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.

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