Insights on the Gartner® Hype Cycle™ for Hybrid Work: Everyday AI Transforming Contact Centers

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Read More
Learning & Development

Call Center Turnover: Causes, Formulas, and Strategies to Reduce It

Call center turnover, learn the causes, formulas and strategies to improve agent attrition from industry experts. Listen to the song the Agent Attrition Blues.

Learning & Development

The Service Recovery Paradox

Discover the science behind the Service Recovery Paradox customer service phenomenon, explore real-world examples, and get practical tips for implementation. Find out how to measure its impact and use technology to amplify its effects in your business.

AllCoachingLearning & DevelopmentPress & EventsCompany News
Coaching

Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center

Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.

Coaching

11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons

Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.

Coaching

Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads

Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.

Coaching

The Pros & Cons of Real-Time Agent Assist in Contact Centers

Discover the pros and cons of real-time agent assist tools in your contact center. Learn how to leverage real time assist tools while still maintaining the essential human touch your customers need.

Coaching

­AI – The Answer to Lower Costs & Higher Efficiency in Call Centers

AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.

Company News

EY Announces Sean Minter as a 2023 Entrepreneur of the Year® Southwest Award Finalist

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!

Coaching

Creating a Culture of Performance Enablement – An Interview with Iterum’s COO

Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.

Coaching

7 Cost-Savings Benefits of Good Coaching for Contact Centers

Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.

Coaching

Call Center Coaching Feedback: Everything You Need to Know

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.

Coaching

12 Resources for Contact Center Leaders to Build Smarter Teams

Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023. 

Coaching

5 Tips to Improve Contact Center Efficiency in a Recession

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.

Coaching

4 Tactics for Building a Culture of Improvement in Your Contact Center Team

A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.

Company News

AmplifAI to Enable Frontline Performance for Iterum Connections

Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.

Company News

AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award

We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.

Press & Events

AmplifAI Top 30%, on 2022 Inc. 5000 List

The 2022 Inc. 5000 list honors America's fastest-growing private companies.

Company News

iQor Selects AmplifAI AI-Driven Performance Enablement Platform

iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.

Company News

AmplifAI Launches New Channel Partner Program

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

Coaching

AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

Company News

EY announces Sean Minter as Entrepreneur of the Year Finalist

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!

Company News

AmplifAI Announces Investment from Breyer Capital

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.