2026 cmp research prism report amplifai leading automated qa and quality management provider

2026 CMP Prism Report: See Why AmplifAI is Named a Leading Auto QA/QM Provider

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10 Best Call Center Workforce Management (WFM) Software 2026

Compare the 10 best call center workforce management software of 2026. See side-by-side WFM software types, 11 feature criteria, and evaluation criteria including forecasting accuracy, scheduling flexibility, data portability, and total cost of ownership to find the right call center workforce management software for your contact center.

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Software Buyer's Guides

10 Best Call Center Analytics Software (2026)

Compare the 10 best call center analytics software of 2026 by analytics types, features, data access, workflow connection, and outcome measurement.

Press & Events

AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™

Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations

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Company News

AmplifAI Recognized as a Gartner® Cool Vendor in Customer Service and Support Technology Report

We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.

Learning & Development

The Service Recovery Paradox

Explore the Service Recovery Paradox phenomenon, the definition, the science, real-world examples, how to measure it, and how to optimize your team to capitalize on those moments of service failure and turn them into moments of triumph.

Industry News

Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Learning & Development

Cultivating Emotional Intelligence in Your Workplace

Learn how to cultivate emotional intelligence (EQ) within your organization, measure its impact, and leverage the insights from our "EQ in Your HQ" webinar to create a more emotionally aware and successful workplace.

Industry News

Unlocking Leadership and Empathy in Customer Experience

In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.

Coaching

First Call Resolution: Best Practices for FCR Improvement

Gain insights into strategies for improving your call center's First Call Resolution rates, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

Learning & Development

Improving Customer Experience With Visual Content

Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.

Industry News

How AmplifAI Elevates Customer Experience (CX)

Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.

Industry News

Insights on the Gartner® Hype Cycle™ for Hybrid Work: Everyday AI Transforming Contact Centers

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Coaching

Call Center Coaching: 5 Steps to Effectiveness

Amplifai your call center coaching with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.

Industry News

6 Ways To Prepare Call Center Employees For Difficult Calls

6 Ways To Prepare Call Center Employees For Difficult Calls: Develop Protocols, Train Employees, Discourage Holding, Allow Compensation, Hold Meetings, Consistent Praise

Coaching

Takeaways | A Day in the Life of an AI-Enabled Team Leader

Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.

Coaching

Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center

Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.

Coaching

11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons

Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.

Coaching

Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads

Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.

Coaching

­AI – The Answer to Lower Costs & Higher Efficiency in Call Centers

AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.

Press & Events

EY Announces Sean Minter as a 2023 Entrepreneur of the Year® Southwest Award Finalist

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!

Coaching

Creating a Culture of Performance Enablement – An Interview with Iterum’s COO

Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.

Coaching

7 Cost-Savings Benefits of Good Coaching for Contact Centers

Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.

Coaching

12 Resources for Contact Center Leaders to Build Smarter Teams

Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023.