10 Best Call Center Workforce Management (WFM) Software 2026

Compare the 10 best call center workforce management software of 2026. See side-by-side WFM software types, 11 feature criteria, and evaluation criteria including forecasting accuracy, scheduling flexibility, data portability, and total cost of ownership to find the right call center workforce management software for your contact center.

Software Buyer's Guides

10 Best Call Center Analytics Software (2026)

Compare the 10 best call center analytics software of 2026 by analytics types, features, data access, workflow connection, and outcome measurement.

Press & Events

AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™

Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations

All Coaching Learning & Development Press & Events Company News

Coaching

5 Tips to Improve Contact Center Efficiency

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.

Coaching

4 Tactics for Building a Culture of Improvement in Your Contact Center Team

A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.

Coaching

Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance

Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike. Here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.

Company News

AmplifAI to Enable Frontline Performance for Iterum Connections

Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.

Press & Events

AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award

We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.

Industry News

5 AI Use Cases in Contact Centers - But What About Supervisors?

There's a theme within the flurry of articles about AI, a common thread revealing where AI is being leveraged, and where AI appears largely under leveraged.

Press & Events

AmplifAI Top 30%, on 2022 Inc. 5000 List

The 2022 Inc. 5000 list honors America's fastest-growing private companies.

Press & Events

iQor Selects AmplifAI AI-Driven Performance Enablement Platform

iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.

Press & Events

AmplifAI Launches New Channel Partner Program

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

Coaching

AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

Press & Events

EY announces Sean Minter as Entrepreneur of the Year Finalist

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!

Press & Events

AmplifAI Announces Investment from Breyer Capital

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.

Coaching

Turn the lucky few into the lucky many

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.

Press & Events

AmplifAI Closes $18.5M Series A

Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.

Learning & Development

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Contact centers have worked hard to keep up with the pace of change in infrastructure, platforms, processes, and consumer demands - and frontline service representatives have been working hard too, but it's a daunting endeavor for even the most motivated of people!

Learning & Development

Next Level Sales Powered by Microlearning

In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training. Based on in-depth research of best practices we've compiled a collection of sales coaching micro- and nano-learnings that are available for you to watch anytime.

Learning & Development

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

Coaching

Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices

ICMI Featured Contributor article. One of the greatest ways we build trust with employees is through review and discussion of their work performance. It's hard to be direct and courageous when it comes to discussing peoples' work behaviors though, and there are several ways we can fail at it miserably!

Learning & Development

Coaching as Critical Reinforcement to Self-Directed Learning

The potential for modifying behavior and affecting performance and engagement through coaching is most significant and successful when it is relevant to, and therefore reinforces, formal and informal learning.

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!