10 Best Call Center Workforce Management (WFM) Software 2026

Compare the 10 best call center workforce management software of 2026. See side-by-side WFM software types, 11 feature criteria, and evaluation criteria including forecasting accuracy, scheduling flexibility, data portability, and total cost of ownership to find the right call center workforce management software for your contact center.

Software Buyer's Guides

10 Best Call Center Analytics Software (2026)

Compare the 10 best call center analytics software of 2026 by analytics types, features, data access, workflow connection, and outcome measurement.

Press & Events

AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™

Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations

All Coaching Learning & Development Press & Events Company News

Press & Events

NEXT Award Winner

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!

Press & Events

AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.

Learning & Development

Data Visualization and Engagement: Do Metrics Motivate?

ICMI Featured Contributor Article. Everyone likes access to data about their performance! But does that drive engagement and effort?

Industry News

What Do Millennials Want?

What do Millennials want? First, they want empowerment - Millennials want individual autonomy, and flexibility, with accountability for all. They want to do meaningful work, to belong and feel valued, to feel a sense of purpose and hope for what they can achieve, and to develop in their careers.

Press & Events

AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.

Press & Events

AmplifAI Attending AI Briefing in San Francisco, December 4-5th

This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.

Press & Events

ICMI Features AmplifAI's: What Do Millennial's Want?

ICMI featured "What do Millennial's Want? Unlocking Explosive Millennial Engagement in Contact Centers" on October 10th, 2017.

Press & Events

Press Release: AmplifAI launches new platform to drive AI enabled employee development

AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.

Press & Events

Texas wants to prove its startup worth but may lack the money

Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem.

Press & Events

DFW Entrepreneur's Billion-Dollar Long Game: AI-Performance

Dallas Business Journal's Shawn Shinneman discusses what AmplifAI CEO, Sean Minter, has done before: seen an opportunity, founded a company, built it...

Press & Events

AmplifAI Focuses AI Tech on Improved Performance, Morale

Dallas Innovate's Lance Murray discusses AmplifAI's automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees, trainers, and managers so that their best qualities can be spread throughout the organization.

Press & Events

Your Call Is Important: AI-Based Analytics Come to the Call Center

Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations.

Industry News

Deloitte's 2017 Global Call Center Survey

Deloitte's 2017 Global Call Center Survey released mid-May polled executives from over 450 contact centers in 16 countries about their current and future priorities over the next two years. Results shows close to 90% of respondents named 'Improving Customer Experience' as a strategic focus, and all respondents said they are planning to invest in "Emerging Technologies".

Industry News

How To Motivate Millennials

Motivating millennials takes more than flexible work policies!