2025 CMP Report:
See Why AmplifAI is a Leading Auto QA/QM Provider
Download Report
Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI-Enabled Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Brand Assets
Download high-quality brand resources for your campaigns.
Schedule Demo
Series
Collections
Sales
Soft Skills
Performance Coaching
< Back To Library
Sales
The Amiable Buyer
Name
Series
Behavior
Rating
1.0
Preparing for Coaching
Performance Coaching
Improving Metrics, Morale and Engagement
2.0
Making a Connection
Performance Coaching
Improving Metrics, Morale and Engagement
3.0
Discussing Behaviors
Performance Coaching
Improving Metrics, Morale and Engagement
4.0
Identifying and agreeing on Solutions
Performance Coaching
Improving Metrics, Morale and Engagement
5.0
Getting Specific Agreements
Performance Coaching
Improving Metrics, Morale and Engagement
6.0
Reinforcing through Follow-Through
Performance Coaching
Improving Metrics, Morale and Engagement
Name
Series
Behavior
Rating
1.0
Collections Definitions
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.0
How To Be A Good Debt Collector Part 1
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.1
How To Be A Good Debt Collector Part 2
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.2
How To Be A Good Debt Collector Part 3
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.3
How To Be A Good Debt Collector Part 4
Collections
Attitude, Skills, and Knowledge of a successful debt collector
3.0
Intellectual Debtor
Collections
Attitude, Skills, and Knowledge of a successful debt collector
4.0
Emotional Debtor
Collections
Attitude, Skills, and Knowledge of a successful debt collector
5.0
Incidental Debtor
Collections
Attitude, Skills, and Knowledge of a successful debt collector
6.0
Deceptive Debtor
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.0
Technique Part 1
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.1
Technique Part 2
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.2
Technique Part 3
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.3
Technique Part 4
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.4
Technique Part 5
Collections
Attitude, Skills, and Knowledge of a successful debt collector
8.0
Steps of a Collection Call
Collections
The Debt Collection Call Process
9.0
Pre-Call Preparation
Collections
The Debt Collection Call Process
10.0
Identify and Speak only with the Debtor
Collections
The Debt Collection Call Process
11.0
Disclose the Purpose of the Call
Collections
The Debt Collection Call Process
12.0
Stalls and Objections
Collections
The Debt Collection Call Process
13.0
The “Close Out” Technique
Collections
Debt Collection Best Practice Techniques
14.0
Tell the Debtor why you are calling but DON’T ask for money
Collections
Debt Collection Best Practice Techniques
15.0
Ask Questions you already know the Answer to
Collections
Debt Collection Best Practice Techniques
16.0
Ask the Debtor a simple YES or NO Question
Collections
Debt Collection Best Practice Techniques
17.0
Debt Collection Negotiations
Collections
Debt Collection Best Practice Techniques
18.0
Be ready to compromise if you have to
Collections
Debt Collection Best Practice Techniques
19.0
Never give anything for free
Collections
Debt Collection Best Practice Techniques
20.0
Always have a back-up plan
Collections
Debt Collection Best Practice Techniques
21.0
Stress time urgency at all times
Collections
Debt Collection Best Practice Techniques
22.0
Never ask the debtor how much you can pay
Collections
Debt Collection Best Practice Techniques
23.0
The take away close
Collections
Debt Collection Best Practice Techniques
24.0
The power of “Silence”
Collections
Debt Collection Best Practice Techniques
25.0
Go for the fastest payment method possible
Collections
Debt Collection Best Practice Techniques
26.0
Don’t take it personally
Collections
Debt Collection Best Practice Techniques
27.0
Listen actively to the Debtor
Collections
Debt Collection Best Practice Techniques
28.0
Post call follow up
Collections
Debt Collection Best Practice Techniques
29.0
Document each call Part 1
Collections
Debt Collection Best Practice Techniques
29.1
Document each call Part 2
Collections
Debt Collection Best Practice Techniques
29.2
Document each call Part 3
Collections
Debt Collection Best Practice Techniques
Name
Series
Behavior
Rating
1.0
Great Greetings
Soft Skills
Improving Basic Soft Skills
2.0
Reacting to their Reason
Soft Skills
Improving Basic Soft Skills
3.0
Conversational Flow
Soft Skills
Improving Basic Soft Skills
4.0
Listening and Acknowledging
Soft Skills
Improving Basic Soft Skills
5.1
Vocal Confidence - Volume, Pitch, Pace
Soft Skills
Improving Basic Soft Skills
5.2
Vocal Confidence - Pausing, Emphasis, Annunciation
Soft Skills
Improving Basic Soft Skills
9.0
Pacing to Lead
Soft Skills
Building Rapport
10.0
Taking a genuine interest in others
Soft Skills
Building Rapport
11.0
6 Quick ways to sharpen your rapport
Soft Skills
Building Rapport
12.0
Understanding Behavioral Styles and Personality Types
Soft Skills
Building Rapport: Behaviors
13.0
What is a social style
Soft Skills
Building Rapport: Behaviors
14.0
The Assertive Scale
Soft Skills
Building Rapport: Behaviors
15.0
The Sociability Scale
Soft Skills
Building Rapport: Behaviors
16.1
Characteristics of behavioral styles
Soft Skills
Building Rapport: Behaviors
16.2
Driver
Soft Skills
Building Rapport: Behaviors
16.3
Analytical
Soft Skills
Building Rapport: Behaviors
16.4
Amiable
Soft Skills
Building Rapport: Behaviors
16.5
Expressive
Soft Skills
Building Rapport: Behaviors
17.1
In the Sender
Soft Skills
Building Rapport: Behaviors
17.2
In the Receiver
Soft Skills
Building Rapport: Behaviors
18.1
Other Barriers to Communication pt. 1
Soft Skills
Building Rapport: Barriers
18.2
Other Barriers to Communication pt. 2
Soft Skills
Building Rapport: Barriers
18.3
Other Barriers to Communication pt. 3
Soft Skills
Building Rapport: Barriers
Name
Series
Behavior
Rating
1.0
Cross-selling & Up-selling Part 1
Sales
Cross-selling & Up-selling
1.1
Cross-selling & Up-selling Part 2
Sales
Cross-selling & Up-selling
2.0
Up-selling Definition
Sales
Cross-selling & Up-selling
3.0
What is Up-selling?
Sales
Cross-selling & Up-selling
4.0
Cross-selling Definition
Sales
Cross-selling & Up-selling
5.0
What is Cross-selling?
Sales
Cross-selling & Up-selling
6.0
Recommendations Part 1
Sales
Cross-selling & Up-selling
6.1
Recommendations Part 2
Sales
Cross-selling & Up-selling
6.2
Recommendations Part 3
Sales
Cross-selling & Up-selling
7.0
Smile
Sales
Building Rapport
8.0
Genuinely Compliment your Customer
Sales
Building Rapport
9.0
Take a Genuine Interest in your Customer
Sales
Building Rapport
10.0
Listen Carefully
Sales
Building Rapport
11.0
Speak your Customer’s Language
Sales
Building Rapport
12.0
Disagreeing with Customers
Sales
Building Rapport
13.0
Choose your Battles
Sales
Building Rapport
14.0
What’s The Difference Between Up-Selling and Cross-Selling part 1
Sales
Cross-selling & Up-selling
14.1
What’s The Difference Between Up-Selling and Cross-Selling part 2
Sales
Cross-selling & Up-selling
15.0
Customers should feel like they gain from Up-Selling and Cross-Selling
Sales
Cross-selling & Up-selling
16.0
Simple Ways To Use Up-Selling and Cross-Selling
Sales
Cross-selling & Up-selling
17.0
Cut Down On The Options
Sales
Cross-selling & Up-selling
18.0
Use Bundles
Sales
Cross-selling & Up-selling
19.0
Give Your Customers What They Want
Sales
Cross-selling & Up-selling
20.0
Keep The Price Increases Limited
Sales
Cross-selling & Up-selling
21.0
Up-Selling and Cross-Selling Professionally
Sales
Cross-selling & Up-selling
22.0
Practical new sales staff management & Motivation tips Part 1
Sales
Practical new sales staff management & Motivation tips
22.1
Practical new sales staff management & Motivation tips Part 2
Sales
Practical new sales staff management & Motivation tips
23.0
Have a Plan
Sales
Practical new sales staff management & Motivation tips
24.0
Networking
Sales
Practical new sales staff management & Motivation tips
25.0
Rotate around Core Departments
Sales
Practical new sales staff management & Motivation tips
26.0
Allotting Time
Sales
Practical new sales staff management & Motivation tips
27.0
Shadowing
Sales
Practical new sales staff management & Motivation tips
28.0
Tagging
Sales
Practical new sales staff management & Motivation tips
29.0
Provide Best Practices
Sales
Practical new sales staff management & Motivation tips
30.0
Be Present for Sales
Sales
Practical new sales staff management & Motivation tips
31.0
Example Selling
Sales
Practical new sales staff management & Motivation tips
32.0
Free Ways to Motivate your Sales Team Part 1
Sales
Practical new sales staff management & Motivation tips
32.1
Free Ways to Motivate your Sales Team Part 2
Sales
Practical new sales staff management & Motivation tips
33.0
Low Cost Ways to Motivate your Sales Team Part 1
Sales
Practical new sales staff management & Motivation tips
33.1
Low Cost Ways to Motivate your Sales Team Part 2
Sales
Practical new sales staff management & Motivation tips
34.0
The Analytical Buyer
Sales
Selling to Different Personality Types
35.0
The Analytical Buyer Tips
Sales
Selling to Different Personality Types
36.0
The Amiable Buyer
Sales
Selling to Different Personality Types
37.0
The Amiable Buyer Tips
Sales
Selling to Different Personality Types
38.0
The Expressive Buyer
Sales
Selling to Different Personality Types
39.0
The Expressive Buyer Tips
Sales
Selling to Different Personality Types
40.0
The Driver
Sales
Selling to Different Personality Types
41.0
The Driver Tips
Sales
Selling to Different Personality Types
42.0
Selling to Different Personality Types Conclusion
Sales
Selling to Different Personality Types
42.0
Handling Objections
Sales
Handling Objections
43.0
The #1 Rule
Sales
Handling Objections
44.0
The Main Process of Dealing with Objections part 1
Sales
Handling Objections
44.1
The Main Process of Dealing with Objections part 2
Sales
Handling Objections
44.2
The Main Process of Dealing with Objections part 3
Sales
Handling Objections
44.3
The Main Process of Dealing with Objections part 4
Sales
Handling Objections
45.0
Types of Objections
Sales
Handling Objections
46.0
APAC Model
Sales
Techniques for Objections handling
47.0
Techniques for Handling Objections part 1
Sales
Techniques for Objections handling
48.0
Techniques for Handling Objections part 2
Sales
Techniques for Objections handling
49.0
Techniques for Handling Objections part 3
Sales
Techniques for Objections handling
50.0
Pre-empting Objections
Sales
Techniques for Objections handling
51.0
Features Advantages and Benefits part 1
Sales
Selling Features, Advantages, and Benefits
51.1
Features Advantages and Benefits part 2
Sales
Selling Features, Advantages, and Benefits
52.0
Benefits
Sales
Selling Features, Advantages, and Benefits
53.0
Closing Techniques part 1
Sales
Closing Techniques
53.1
Closing Techniques part 2
Sales
Closing Techniques
53.2
Closing Techniques part 3
Sales
Closing Techniques
53.3
Closing Techniques part 4
Sales
Closing Techniques
53.4
Closing Techniques part 5
Sales
Closing Techniques
53.5
Closing Techniques part 6
Sales
Closing Techniques
