AmplifAI's Learning Library

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Collections

Name
Series
Skill
Rating
1.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.1
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.2
Collections
Attitude, Skills, and Knowledge of a successful debt collector
2.3
Collections
Attitude, Skills, and Knowledge of a successful debt collector
3.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
4.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
5.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
6.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.0
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.1
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.2
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.3
Collections
Attitude, Skills, and Knowledge of a successful debt collector
7.4
Collections
Attitude, Skills, and Knowledge of a successful debt collector
8.0
Collections
The Debt Collection Call Process
9.0
Collections
The Debt Collection Call Process
10.0
Collections
The Debt Collection Call Process
11.0
Collections
The Debt Collection Call Process
12.0
Collections
The Debt Collection Call Process
13.0
Collections
Debt Collection Best Practice Techniques
14.0
Collections
Debt Collection Best Practice Techniques
15.0
Collections
Debt Collection Best Practice Techniques
16.0
Collections
Debt Collection Best Practice Techniques
17.0
Collections
Debt Collection Best Practice Techniques
18.0
Collections
Debt Collection Best Practice Techniques
19.0
Collections
Debt Collection Best Practice Techniques
20.0
Collections
Debt Collection Best Practice Techniques
21.0
Collections
Debt Collection Best Practice Techniques
22.0
Collections
Debt Collection Best Practice Techniques
23.0
Collections
Debt Collection Best Practice Techniques
24.0
Collections
Debt Collection Best Practice Techniques
25.0
Collections
Debt Collection Best Practice Techniques
26.0
Collections
Debt Collection Best Practice Techniques
27.0
Collections
Debt Collection Best Practice Techniques
28.0
Collections
Debt Collection Best Practice Techniques
29.0
Collections
Debt Collection Best Practice Techniques
29.1
Collections
Debt Collection Best Practice Techniques
29.2
Collections
Debt Collection Best Practice Techniques

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations! I've partnered with Jim Farnsworth of SYKES to discuss it in this article!
Melissa Pollock, Senior Customer Success and L&D Executive at AmplifAI

Sales

Name
Series
Skill
Rating
1.0
Sales
Cross-selling & Up-selling
1.1
Sales
Cross-selling & Up-selling
2.0
Sales
Cross-selling & Up-selling
3.0
Sales
Cross-selling & Up-selling
4.0
Sales
Cross-selling & Up-selling
5.0
Sales
Cross-selling & Up-selling
6.0
Sales
Cross-selling & Up-selling
6.1
Sales
Cross-selling & Up-selling
6.2
Sales
Cross-selling & Up-selling
7.0
Sales
Building Rapport
8.0
Sales
Building Rapport
10.0
Sales
Building Rapport
11.0
Sales
Building Rapport
12.0
Sales
Building Rapport
13.0
Sales
Building Rapport
16.0
Sales
Cross-selling & Up-selling
17.0
Sales
Cross-selling & Up-selling
18.0
Sales
Cross-selling & Up-selling
19.0
Sales
Cross-selling & Up-selling
20.0
Sales
Cross-selling & Up-selling
21.0
Sales
Cross-selling & Up-selling
22.0
Sales
Practical new sales staff management & Motivation tips
22.1
Sales
Practical new sales staff management & Motivation tips
23.0
Sales
Practical new sales staff management & Motivation tips
24.0
Sales
Practical new sales staff management & Motivation tips
25.0
Sales
Practical new sales staff management & Motivation tips
26.0
Sales
Practical new sales staff management & Motivation tips
27.0
Sales
Practical new sales staff management & Motivation tips
28.0
Sales
Practical new sales staff management & Motivation tips
29.0
Sales
Practical new sales staff management & Motivation tips
30.0
Sales
Practical new sales staff management & Motivation tips
31.0
Sales
Practical new sales staff management & Motivation tips
32.0
Sales
Practical new sales staff management & Motivation tips
32.1
Sales
Practical new sales staff management & Motivation tips
33.0
Sales
Practical new sales staff management & Motivation tips
33.1
Sales
Practical new sales staff management & Motivation tips
34.0
Sales
Selling to Different Personality Types
35.0
Sales
Selling to Different Personality Types
36.0
Sales
Selling to Different Personality Types
37.0
Sales
Selling to Different Personality Types
38.0
Sales
Selling to Different Personality Types
39.0
Sales
Selling to Different Personality Types
40.0
Sales
Selling to Different Personality Types
41.0
Sales
Selling to Different Personality Types
42.0
Sales
Selling to Different Personality Types
42.0
Sales
Handling Objections
43.0
Sales
Handling Objections
45.0
Sales
Handling Objections
46.0
Sales
Techniques for Objections handling
47.0
Sales
Techniques for Objections handling
48.0
Sales
Techniques for Objections handling
49.0
Sales
Techniques for Objections handling
50.0
Sales
Techniques for Objections handling
51.0
Sales
Selling Features, Advantages, and Benefits
51.1
Sales
Selling Features, Advantages, and Benefits
52.0
Sales
Selling Features, Advantages, and Benefits
53.0
Sales
Closing Techniques
53.1
Sales
Closing Techniques
53.2
Sales
Closing Techniques
53.3
Sales
Closing Techniques
53.4
Sales
Closing Techniques
53.5
Sales
Closing Techniques

Soft Skills

Name
Series
Skill
Rating
1.0
Soft Skills
Improving Basic Soft Skills
2.0
Soft Skills
Improving Basic Soft Skills
3.0
Soft Skills
Improving Basic Soft Skills
4.0
Soft Skills
Improving Basic Soft Skills
5.1
Soft Skills
Improving Basic Soft Skills
5.2
Soft Skills
Improving Basic Soft Skills
9.0
Soft Skills
Building Rapport
10.0
Soft Skills
Building Rapport
11.0
Soft Skills
Building Rapport
12.0
Soft Skills
Building Rapport: Behaviors
13.0
Soft Skills
Building Rapport: Behaviors
14.0
Soft Skills
Building Rapport: Behaviors
15.0
Soft Skills
Building Rapport: Behaviors
16.1
Soft Skills
Building Rapport: Behaviors
16.2
Soft Skills
Building Rapport: Behaviors
16.3
Soft Skills
Building Rapport: Behaviors
16.4
Soft Skills
Building Rapport: Behaviors
16.5
Soft Skills
Building Rapport: Behaviors
17.1
Soft Skills
Building Rapport: Behaviors
17.2
Soft Skills
Building Rapport: Behaviors
18.1
Soft Skills
Building Rapport: Barriers
18.2
Soft Skills
Building Rapport: Barriers
18.3
Soft Skills
Building Rapport: Barriers

Performance Coaching

Name
Series
Skill
Rating
1.0
Performance Coaching
Improving Metrics, Morale and Engagement
2.0
Performance Coaching
Improving Metrics, Morale and Engagement
3.0
Performance Coaching
Improving Metrics, Morale and Engagement
4.0
Performance Coaching
Improving Metrics, Morale and Engagement
5.0
Performance Coaching
Improving Metrics, Morale and Engagement
6.0
Performance Coaching
Improving Metrics, Morale and Engagement

Customer Experience

Name
Series
Skill
Rating
1.0
Customer Experience
Customer Care
1.1
Customer Experience
Customer Care
2.0
Customer Experience
Customer Care
3.0
Customer Experience
Customer Care
3.1
Customer Experience
Customer Care
3.2
Customer Experience
Customer Care
4.0
Customer Experience
Customer Care
4.1
Customer Experience
Customer Care
4.2
Customer Experience
Customer Care
4.3
Customer Experience
Customer Care
5.0
Customer Experience
Customer Care
6.0
Customer Experience
Customer Care
7.0
Customer Experience
Customer Care
7.1
Customer Experience
Customer Care
8.0
Customer Experience
Customer Care
8.1
Customer Experience
Customer Care
8.2
Customer Experience
Customer Care
8.3
Customer Experience
Customer Care
9.0
Customer Experience
Customer Care
10.0
Customer Experience
Customer Care
11.0
Customer Experience
Customer Care
12.0
Customer Experience
Customer Care
13.0
Customer Experience
Customer Care
14.0
Customer Experience
Customer Care
15.0
Customer Experience
Customer Care
16.0
Customer Experience
Customer Care
17.0
Customer Experience
Customer Care

Performance Coaching

Name
Series
Skill
Rating
1.0
Performance Coaching
Improving Metrics, Morale and Engagement
2.0
Performance Coaching
Improving Metrics, Morale and Engagement
3.0
Performance Coaching
Improving Metrics, Morale and Engagement
4.0
Performance Coaching
Improving Metrics, Morale and Engagement
5.0
Performance Coaching
Improving Metrics, Morale and Engagement
6.0
Performance Coaching
Improving Metrics, Morale and Engagement

Contact Center Learning, Training and Best Practices Built for Modern Enterprises

Data-Driven Learning Intelligence

Learn Fast, Learn Often

Leverage personalized micro-learnings (4 to 5 minute videos) and nano-learnings (30 to 90 second videos) to end-users based on personalized needs.

Automate Opportunities

Take the guess work out of learning. AmplifAI identifies the optimal targets for agent learning based on their current metric performance.

Reduce Distractions

Drive continuous learning without taking frontline agents away from their desk. For example, agents receive notifications to learn when call volume is low.

Elevate At Home Learning

AI-generated learning recommendations keep both remote and onsite  employees engaged and focused on improvement

Measure Success

AI measures the effectiveness of every viewed micro- or nano-learning, and analyzes the video's impact on individual metric performance.

Share Success

AmplifAI shares your most effective micro-learnings across geographies - replicating high performing skills beyond their point of origin.

Plug In Your LMS

If you have your own learning resources and infrastructure, AmplifAI integrates with the leading LMS platforms.

Want to AmplifAI Your Learning and Training?

Request a demo today and see how innovative contact centers are improving learning, training and development for frontline associates.

The AI-Driven Performance Enablement Platform