Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations! I've partnered with Jim Farnsworth of SYKES to discuss it in this article!
Leverage personalized micro-learnings (4 to 5 minute videos) and nano-learnings (30 to 90 second videos) to end-users based on personalized needs.
Take the guess work out of learning. AmplifAI identifies the optimal targets for agent learning based on their current metric performance.
Drive continuous learning without taking frontline agents away from their desk. For example, agents receive notifications to learn when call volume is low.
AI-generated learning recommendations keep both remote and onsite employees engaged and focused on improvement
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AI measures the effectiveness of every viewed micro- or nano-learning, and analyzes the video's impact on individual metric performance.
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AmplifAI shares your most effective micro-learnings across geographies - replicating high performing skills beyond their point of origin.
If you have your own learning resources and infrastructure, AmplifAI integrates with the leading LMS platforms.
Request a demo today and see how innovative contact centers are improving learning, training and development for frontline associates.
