10 Best Call Center Workforce Management (WFM) Software 2026

Compare the 10 best call center workforce management software of 2026. See side-by-side WFM software types, 11 feature criteria, and evaluation criteria including forecasting accuracy, scheduling flexibility, data portability, and total cost of ownership to find the right call center workforce management software for your contact center.

Software Buyer's Guides

10 Best Call Center Analytics Software (2026)

Compare the 10 best call center analytics software of 2026 by analytics types, features, data access, workflow connection, and outcome measurement.

Press & Events

AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™

Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations

All Coaching Learning & Development Press & Events Company News

Press & Events

AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce

We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.

Press & Events

AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Press & Events

AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI

A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our seed funding announcement

Learning & Development

“Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building

Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do! This is what you need to give them...

Press & Events

Announcing Our Newest Partner, Zendesk!

We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!

Press & Events

Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth

Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better!

Press & Events

Dallas-area startup lands $4M to bolster growth as it leverages AI

Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal!

Press & Events

AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory

We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory

Press & Events

AmplifAI + Arise share Case Study at the Remote Working Summit

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.

Press & Events

One Night in New Orleans - Customer Response Summit

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

Industry News

5 Trends Changing the Future of Contact Center Performance Management & Training

Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

Learning & Development

Workforce Optimization: A Systems Thinking Activity

With all this WFO, why aren't we perfect?I sum it up by saying that Workforce Optimization (WFO) is about...

Press & Events

Top Takeaways from CRS 2018

The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!

Coaching

5 Ways Leaders Can Model High-CX Behaviors

ICMI Featured Contributor Article. To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!).

Company News

How We Make Your People Profoundly Better

Discover how we consistently make your people profoundly better!

Press & Events

The Call Center Coach interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

Press & Events

ICMI Expo Orlando was a blast!

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!

Press & Events

CRMXchange Interviews AmplifAI at ICMI Expo

At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.

Learning & Development

3 Ways to Drive Effortless Employee Learning Experiences

ICMI Featured Contributor article. Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources?