AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience

AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.

Industry News

9 Best Call Center Speech Analytics Software (2025)

Compare the 9 best call center speech analytics software platforms in 2025. See side-by-side feature comparisons, speech analytics software types, best fit, and use cases to find the right call center speech analytics software for your contact center.

Industry News

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

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Press & Events

AmplifAI Focuses AI Tech on Improved Performance, Morale

Dallas Innovate's Lance Murray discusses AmplifAI's automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees, trainers, and managers so that their best qualities can be spread throughout the organization.

Press & Events

Your Call Is Important: AI-Based Analytics Come to the Call Center

Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations.

Industry News

Deloitte's 2017 Global Call Center Survey

Deloitte's 2017 Global Call Center Survey released mid-May polled executives from over 450 contact centers in 16 countries about their current and future priorities over the next two years. Results shows close to 90% of respondents named 'Improving Customer Experience' as a strategic focus, and all respondents said they are planning to invest in "Emerging Technologies".

Industry News