AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience

AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.

Industry News

9 Best Call Center Speech Analytics Software (2025)

Compare the 9 best call center speech analytics software platforms in 2025. See side-by-side feature comparisons, speech analytics software types, best fit, and use cases to find the right call center speech analytics software for your contact center.

Industry News

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

All Coaching Learning & Development Press & Events Company News

Coaching

AI Coaching: AI-Enabled vs AI-Led

Explore the different types of AI Coaching in Call Centers. From AI-Led to AI-Enabled, we compare the two, demystify the hype, and examine the science to reveal which type of AI Coaching is best for the contact center.

Learning & Development

Call Center Quality Management Best Practice Guide

Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.

Learning & Development

Transformation of Customer Experience in Financial Services

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Learning & Development

Speech Analytics in Call Centers: From Data to Action

Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.

Industry News

Why On-Premise AI for Auto QA Is Becoming Non-Negotiable in Financial Services

AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.

Industry News

Contact Center Management: The Definitive Guide for 2025

Coaching

The Pros & Cons of Real-Time Agent Assist in Contact Centers

Discover the pros and cons of Real-Time Agent Assist in your contact center. Learn how to leverage Real-Time Assist tools while still maintaining the essential human touch your customers need.

Coaching

Average Handle Time: Strategies for Improving AHT in Your Call Center

Improve Average Handle Time in your call center with expert strategies. Learn to calculate Average Handle Time (AHT), set benchmarks, and improve efficiency without sacrificing quality. Master AHT for better customer satisfaction and operational success.

Industry News

Top 50 Customer Service Leaders 2025

Discover the Top Customer Service Leaders of 2025 and learn how they amplify CX for exceptional results.

Learning & Development

Call Center Turnover: Causes, Formulas, and Strategies to Reduce It

Call center turnover: learn the causes, formulas and strategies to improve agent attrition from industry experts. Listen to the song the Agent Attrition Blues.

Company News

AmplifAI Recognized as a Gartner® Cool Vendor in Customer Service and Support Technology Report

We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.

Learning & Development

The Service Recovery Paradox

Explore the Service Recovery Paradox phenomenon, the definition, the science, real-world examples, how to measure it, and how to optimize your team to capitalize on those moments of service failure and turn them into moments of triumph.

Industry News

Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Learning & Development

Cultivating Emotional Intelligence in Your Workplace

Learn how to cultivate emotional intelligence (EQ) within your organization, measure its impact, and leverage the insights from our "EQ in Your HQ" webinar to create a more emotionally aware and successful workplace.

Industry News

Unlocking Leadership and Empathy in Customer Experience

In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.

Coaching

First Call Resolution: Best Practices for FCR Improvement

Gain insights into strategies for improving your call center's First Call Resolution rates, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

Learning & Development

Improving Customer Experience With Visual Content

Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.

Industry News

How AmplifAI Elevates Customer Experience (CX)

Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.

Industry News

Insights on the Gartner® Hype Cycle™ for Hybrid Work: Everyday AI Transforming Contact Centers

Coaching

Call Center Coaching: 5 Steps to Effectiveness

Amplifai your call center coaching with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.