Contact Center AI Buyers Guide 2025

Discover what Contact Center AI really means, why most AI deployments fail, and how to choose the right platform. This guide demystifies key AI types, use cases, and pitfalls to avoid so you can make smarter, data-ready buying decisions.

Industry News

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

Industry News

60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

All Coaching Learning & Development Press & Events Company News

Coaching

Turn the lucky few into the lucky many

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.

Press & Events

AmplifAI Closes $18.5M Series A

Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.

Learning & Development

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Contact centers have worked hard to keep up with the pace of change in infrastructure, platforms, processes, and consumer demands - and frontline service representatives have been working hard too, but it's a daunting endeavor for even the most motivated of people!

Learning & Development

Next Level Sales Powered by Microlearning

In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training. Based on in-depth research of best practices we've compiled a collection of sales coaching micro- and nano-learnings that are available for you to watch anytime.

Learning & Development

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

Coaching

Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices

ICMI Featured Contributor article. One of the greatest ways we build trust with employees is through review and discussion of their work performance. It's hard to be direct and courageous when it comes to discussing peoples' work behaviors though, and there are several ways we can fail at it miserably!

Learning & Development

Coaching as Critical Reinforcement to Self-Directed Learning

The potential for modifying behavior and affecting performance and engagement through coaching is most significant and successful when it is relevant to, and therefore reinforces, formal and informal learning.

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

Press & Events

AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce

We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.

Press & Events

AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Press & Events

AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI

A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our seed funding announcement

Learning & Development

“Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building

Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do! This is what you need to give them...

Press & Events

Announcing Our Newest Partner, Zendesk!

We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!

Press & Events

Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth

Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better!

Press & Events

Dallas-area startup lands $4M to bolster growth as it leverages AI

Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal!

Press & Events

AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory

We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory

Press & Events

AmplifAI + Arise share Case Study at the Remote Working Summit

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.

Press & Events

One Night in New Orleans - Customer Response Summit

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

Industry News

5 Trends Changing the Future of Contact Center Performance Management & Training

Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.